Need to Pause or Cancel Your Membership?
Life happens. Whether you're taking time off or moving on, we’re here to support you the right way.
Membership Suspension
Going away or need a short break?
You can suspend your membership for 1–8 weeks per calendar year.
Key things to know:
Minimum 7 days’ notice before your next debit.
Suspensions are in weekly blocks.
Must be submitted in writing via the form below.
Longer suspensions can be arranged with a medical certificate (injury, illness, etc.)
We want you back feeling refreshed and ready to train!
Membership Cancellation
Thinking of cancelling? Let’s chat first - sometimes there’s a better option.
If you still wish to cancel:
14 days’ notice is required.
Cancellations must be submitted through the form below.
Final payments will be processed if they fall within the notice period.
We appreciate your time with us and would love to welcome you back in the future!
Submit Your Request
A Quick Story From Someone Who Came Back
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A Quick Story From Someone Who Came Back |
“I cancelled my membership last year due to work and stress. After three months off, I realised I felt worse without the gym in my life. Coming back to Better was the best decision I made - everyone was so welcoming and it instantly felt like home again.”
— Sophia H. (Rejoined Member Since May 2024)
Frequently Asked Questions
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To keep everything clear and trackable, all requests must be submitted via the online form on this page.
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No problem - we’d love to have you back! Just reach out and we can reactivate your membership and get you back into a session within 24 hours.
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Yes - but your total annual suspension allowance is 8 weeks. If you need more time due to injury or personal reasons, contact us and we’ll work with you.